Refund policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.

Returns
You have 14 days from the date of delivery to request a return. To be eligible, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by proof of purchase (receipt or order confirmation)

Certain items are non-returnable, including:

  • Gift cards
  • Final sale or clearance items
  • Perishable goods (if applicable)
  • Personalized or custom-made products

Return Process
To initiate a return, please contact us at [kietnguyen96n69@gmail.com] with your order number and reason for return. If your return is approved, we will provide instructions on how and where to send your item.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to your original payment method
  • Processing time may take 5–10 business days, depending on your bank or card provider

Shipping costs are non-refundable unless the return is due to our error.

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [kietnguyen96n69@gmail.com].

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and details so we can resolve the issue promptly.

Late or Missing Refunds
If you haven’t received a refund yet:

  1. Check your bank account again
  2. Contact your credit card company—it may take some time before your refund is officially posted
  3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at [kietnguyen96n69@gmail.com].

Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: kietnguyen96n69@gmail.com

This policy is subject to change without notice.